InfluxDB Docs

Cancel your InfluxDB Cloud subscription

To cancel your InfluxDB Cloud 2.0 subscription, complete the following steps:

  1. Stop reading and writing data.
  2. Export data and other artifacts.
  3. Cancel service.

Stop reading and writing data

To stop being charged for InfluxDB Cloud, pause all writes and queries.

Export data and other artifacts

To export data and artifacts, follow the steps below.

Exported data and artifacts can be used in an InfluxDB OSS instance.

Export tasks

For details, see Export a task.

Export dashboards

For details, see Export a dashboard.

Save Telegraf configurations

  1. Click the Load Data icon in the navigation bar.

  2. Select the Telegraf tab. A list of existing Telegraf configurations appears.

  3. Click on the name of a Telegraf configuration.

  4. Click Download Config to save.

Request a data backup

To request a backup of data in your InfluxDB Cloud instance, contact InfluxData Support.

Cancel service

  1. Click the user avatar in the top right corner of your InfluxDB Cloud user interface (UI) and select Billing.

  2. Do one of the following:

    • If you subscribed to an InfluxDB Cloud 2.0 Usage-Based Plan through AWS Marketplace, click the AWS link, click Unsubscribe, and then click Yes, cancel subscription.

    • If you subscribed to an InfluxDB Cloud 2.0 Usage-Based Plan through InfluxData, click Cancel Service. Select I understand and agree to these conditions, and then click I understand, Cancel Service. Click Confirm and Cancel Service. Your payment method is charged your final balance immediately upon cancellation of service.