Add payment method and view billing
Add your payment method and view billing information in the InfluxDB Cloud user interface (UI).
Access billing details
- Click on the user avatar in the top right corner of the InfluxDB Cloud UI and select Billing.
Do one of the following:
If you subscribed to an InfluxDB Cloud 2.0 plan through AWS Marketplace, click the AWS link to access your billing and subscription information.
If you subscribed to an InfluxDB Cloud 2.0 plan through InfluxData, complete the following procedures as needed:
- Add or update your InfluxDB Cloud 2.0 payment method
- Add or update your contact information
- Send notifications when usage exceeds an amount
View information about:
Add or update your InfluxDB Cloud 2.0 payment method
On the Billing page:
- To update, click the Change Payment button on the Billing page.
- In the Payment Method section:
- Enter your cardholder name and number
- Select your expiration month and year
- Enter your CVV code and select your card type
- Enter your card billing address
Click Add Card.
Add or update your contact information
- On the Billing page:
- To update, click the Edit Information button.
- In the Contact Information section, enter your name, company, and address.
- Click Save Contact Info.
Send notifications when usage exceeds an amount
- On the Billing page, click Notification Settings.
- Select the Send email notification toggle, and then enter the email address to notify.
- Enter the dollar amount to trigger a notification email. By default, an email is triggered when the amount exceeds $10. (Whole dollar amounts only. For example, $10.50 is not a supported amount.)
View Usage-based Plan information
- On the Billing page, view your billing information, including:
- Account balance
- Last billing update (updated hourly)
- Past invoices
- Payment method
- Contact information
- Notification settings
View Free Plan information
- On the Billing page, view the total limits available for the Free Plan.
Exceeded rate limits
If you exceed your plan’s rate limits, InfluxDB Cloud 2.0 provides a notification in the InfluxDB Cloud user interface (UI) and adds a rate limit event to your Usage page for review.
All rate-limited requests are rejected; including both read and write requests. Rate-limited requests are not queued.
To remove rate limits, upgrade to a Usage-based Plan.
Rate-limited HTTP response code
When a request exceeds your plan’s rate limit, the InfluxDB API returns the following response:
HTTP 429 “Too Many Requests” Retry-After: xxx (seconds to wait before retrying the request)
Billing occurs on the first day of the month for the previous month. For example, if you start the Usage-based Plan on September 15, you’re billed on October 1 for your usage from September 15-30.
Declined or late payments
|Initial declined payment||We’ll retry charge every 72 hours. During this period, update your payment method to successfully process your payment.|
|One week later||Account disabled except data writes. Update your payment method to successfully process your payment and enable your account.|
|10-14 days later||Account completely disabled. During this period, you must contact us at firstname.lastname@example.org to process your payment and enable your account.|
|21 days later||Account suspended. Contact email@example.com to settle your final bill and retrieve a copy of your data or access to InfluxDB Cloud dashboards, tasks, Telegraf configurations, and so on.|