Add payment method and view billing
Hover over the Usage icon in the left navigation bar and select Billing.
Complete the following procedures as needed:
- Add or update your InfluxDB Cloud 2.0 payment method
- Add or update your contact information
- Send notifications when usage exceeds an amount
View information about:
Add or update your InfluxDB Cloud 2.0 payment method
On the Billing page:
- To update, click the Change Payment button on the Billing page.
- In the Payment Method section:
- Enter your cardholder name and number
- Select your expiration month and year
- Enter your CVV code and select your card type
- Enter your card billing address
Click Add Card.
Add or update your contact information
- On the Billing page:
- To update, click the Edit Information button.
- In the Contact Information section, enter your name, company, and address.
- Click Save Contact Info.
Send notifications when usage exceeds an amount
- On the Billing page, click Notification Settings.
- Select the Send email notification toggle, and then enter the email address to notify.
- Enter the dollar amount to trigger a notification email. By default, an email is triggered when the amount exceeds $10. (Whole dollar amounts only. For example, $10.50 is not a supported amount.)
View Usage-based Plan information
- On the Billing page, view your billing information, including:
- Account balance
- Last billing update (updated hourly)
- Past invoices
- Payment method
- Contact information
- Notification settings
View Free Plan information
- On the Billing page, view the total limits available for the Free Plan.
Exceeded rate limits
If you exceed your plan’s rate limits, InfluxDB Cloud 2.0 provides a notification in the InfluxDB Cloud user interface (UI) and adds a rate limit event to your Usage page for review.
All rate-limited requests are rejected; including both read and write requests. Rate-limited requests are not queued.
To remove rate limits, upgrade to a Usage-based Plan.
Rate-limited HTTP response code
When a request exceeds your plan’s rate limit, the InfluxDB API returns the following response:
HTTP 429 “Too Many Requests” Retry-After: xxx (seconds to wait before retrying the request)
Billing occurs on the first day of the month for the previous month. For example, if you start the Usage-based Plan on September 15, you’re billed on October 1 for your usage from September 15-30.
Declined or late payments
|Initial declined payment||We’ll retry charge every 72 hours. During this period, update your payment method to successfully process your payment.|
|One week later||Account disabled except data writes. Update your payment method to successfully process your payment and enable your account.|
|10-14 days later||Account completely disabled. During this period, you must contact us at email@example.com to process your payment and enable your account.|
|21 days later||Account suspended. Contact firstname.lastname@example.org to settle your final bill and retrieve a copy of your data or access to InfluxDB Cloud dashboards, tasks, Telegraf configurations, and so on.|